Legal

Refund Policy

Last updated: 25 October 2026

Clear and simple: try SkillBloom, and if it isn't right for your family, get your money back.

The short version

  • Full refund if you ask within 14 days of your first payment.
  • Cancel anytime. You keep access until the end of the billing period you paid for.
  • Paddle.com is our Merchant of Record: it handles payments and refunds.
  • Request a refund at paddle.net or by emailing us.

1. Who Handles Payments and Refunds

SkillBloom is run by Salaheddine Mourid, a sole proprietor trading as SkillBloom. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle processes every payment and every refund, and sends your receipts.

You can ask for a refund through Paddle or through us: whichever is easier for you. We will make sure it gets done.

2. 14-Day Refund on Your First Payment

If SkillBloom isn't right for your family, ask for a refund within 14 days of your first subscription payment and you will get a full refund. No questions asked, and you don't need to give a reason.

This applies to the first payment of a Single or Family plan. When the refund is made, the subscription is canceled and paid courses close; your child's progress on free courses is kept.

3. Cancel Anytime

  • You can cancel your monthly subscription at any time: open My account and turn off auto-renewal, or email us at support@skillbloomkids.com.
  • After you cancel, you keep access until the end of the billing period you have already paid for, and you won't be charged again.
  • We don't charge cancellation fees, and there is no minimum term.

4. Renewal Payments

Plans renew automatically each month until you cancel. Renewal payments (every payment after the first one) are not usually refunded for a partly used month, because you keep access until the end of that month after canceling.

If you were charged by mistake, for example you meant to cancel and forgot, or you were charged twice, contact us within 14 days of the charge and we will look at it fairly and refund it where it's reasonable.

5. How to Request a Refund

  • Through Paddle: go to paddle.net, look up your purchase with the email you used at checkout, and choose to request a refund. You can also reply to your Paddle receipt email.
  • Through us: email support@skillbloomkids.com from the email on your SkillBloom account. Tell us it's a refund request; an order number from your receipt helps us find it faster.

6. When You Get Your Money Back

Paddle sends approved refunds to the original payment method. Depending on your bank or card provider, the money usually appears within 5 to 10 business days. Refunds are made in the currency you paid in.

7. Your Legal Rights

This policy does not limit your rights under consumer protection law. If you live somewhere that gives you extra rights to cancel or to get a refund (for example the UK, the EEA or Australia), you keep them. See also our Terms of Service.

8. Contact Us